Durka-Durka-Muhammed-Jihad!!
Brent over at The Ville is back from vacation. He's got some great photos of the Grand Canyon and a new hatred for Delta Airlines.
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killy said:
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tracy said:
We flew through Atlanta on January 30th. The day after the ice storm. Everything was delayed wh
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John said:
My personal least favorite is AmericaWorst[west] in one trip had my luggage lost (after I asked t
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Comments on 'DELTA SUCKS!'
My personal least favorite is AmericaWorst[west] in one trip had my luggage lost (after I asked to carry it on because I had a job interview at 7 am the next morning and the lady promised it would be there), seat didn't recline, plane jumped sideways about 100 ft on take off, & on landing it overshot the end of the runway.
|| Posted by John, July 16, 2004 08:12 AM ||Don't like United much either, being 6'3" its painful to get my knees facing forward.
We flew through Atlanta on January 30th. The day after the ice storm. Everything was delayed which is to be expected. But because of not having enough crew everything to Wichita was cancelled. The weather was fine. We went to the customer service counter were we were assigned to the next flight. That flight was also cancelled. We went back to the customer service counter to be assigned to the next day’s flight. Here we witnessed one of the customer service supervisors coaching the staff to lie to us. They were told to tell us the flight cancellation was due to weather from the day before instead of there being no crew. So they wouldn't have to give out hotel vouchers. We confronted the customer service rep about the lie and she backed down and gave us vouchers. But under the encouragement of the supervisor they continued the lie to the rest of the passengers. And I imagine they got away with it.
We flew with a group of friends. They got on the 4420 flight on the 31st. And we were on the 4177 flight on the 31st. We were told the 4420 flight was full. But our friends told us there were several empty seats. On our flight there was Delta crew flying as passengers. While there was still paying customers waiting for the next flight. When we got to Wichita we saw that flight had been cancelled also. That Delta would put their employees ahead of paying customers shows that Delta hasn’t a clue about customer service.
Between my friends and me we had 9 pieces of checked luggage. Delta lost every single one. We waited around for an hour trying to get service. Finally one Delta employee said there was some luggage in a room and let us look for ours. We found 2 out of the 9. We found them not Delta. I called the baggage service center several times. But all I got from them was that Delta had no idea. And that they will send out a posting for my luggage again. But they couldn’t tell me of anything real being done to locate my lost luggage. My friends got their luggage the next day and gave me the cell number for the currier. I called him and he said he had seen my luggage sitting at Wichita for the previous 2 days but Delta wouldn’t let him deliver them since I live 4 hours from the airport. I called back to the baggage service center. I got a supervisor this time. Mrs. Bear couldn’t believe I would take the word of a mere currier over a Delta employee. After checking with Wichita and discovering my bags were just sitting there she promised they would Fed-Ex them. Even after this it still took Delta a week to finally mail my bags.
There is bad weather all the time. And airports are shut down because of it all the time. That Delta could not handle this any better than they did. That Delta has a policy of lying to their customers. That Delta puts its employees before customers. It is obvious that Delta doesn’t have a clue when it comes to business ethics or customer service. Delta was a complete failure. It is no wonder Delta is in bankruptcy. I will never fly Delta again. I will actively tell my friends and anybody who will listen about my Delta experience. And when Delta finally collapses I will throw a party. For it will be proof that the free market system works. As Delta an inferior product will have been discarded for a airline that can do its job.
|| Posted by tracy, February 9, 2005 03:30 PM ||Supra Footwear
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